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On-Line Credit Card Security
When you place your credit card on-line with our shopping cart system, you are inputting information onto our secure server that is inaccessible to the public. Upon submitting your order, all the transaction details are immediately encrypted and the only decryption key resides at KCH Enterprises Inc. Information pertaining to your order travels over the Internet encrypted and it is virtually impossible to break this code. Your credit card information is safer with our encryption system than it could ever be by traditional card uses. KCH Enterprises Inc. Security Policy KCH Enterprises Inc. does not share, sell, loan, or disclose any of its data with any person, company or agency for any reason whatsoever! We recognize the legitimate concerns our visitors and customers have about their potential loss of privacy when personal the Internet, through the phone, presents information to our store. This policy applies to all customer information and data including but not limited to: names, addresses, zip codes, telephone numbers, e-mail addresses, credit card information, or any other information pertaining to the customer.
Guarantee We honor all of the original factory warranties. Plus If there is anything about your order that doesn’t meet your expectations, let us know 507-381-2683 or Sales@aviationsupplyonline.com. You chose KCH Enterprises Inc because you want the very best. Order On Line Please use our website to place your order. Phone orders will not accrue any additional benefit to you. Phone orders will be processed at list price and you will not receive the online discount on merchandise purchased. Payment We accept VISA, MasterCard, cards We do not accept C.O.D. State Sales Tax Minnesota law requires that we collect 6.5% state and local tax on all merchandise shipped to addresses within the State of Minnesota. Credit Card Security All orders are encrypted to protect your identity and your credit card data. Other than how it relates to Your Company, KCH Enterprises Inc. does not share personal data or credit card information with anyone. Shipping Information Most merchandise is shipped directly from our catalogue and retail headquarters in Winthrop Minnesota. Orders received by 3:00 p.m. CST are usually shipped with in 24 Hous or when funds clear. Weekend and holiday orders are shipped the next business day. Due to the high demand of some products and or backordering issues with our manufacturers, we may not have your entire order available for immediate shipment. Your credit card will not be charged until the merchandise has actually been shipped. If we cannot ship your order immediately or if there is some peculiarity with your order, we will contact you and resolve any issue. We automatically ship FedEx and do not ship to a Post Office Box. Only shipping to USA ans Canada (Canada their will be additional cost). Shipping is not a profit center. If the shipping charges on the order allow, we automatically upgrade to the next fastest service. International Orders We donot take International orders other then Canada. Additional shipping charge will apply to Canada Customer Service If you need assistance with your order or have questions, comments or suggestions, please call one of our Customer Service Specialist at 507-381-2683 or Sales@aviationsupplyonline.com. If you are not completely satisfied with your order, we want to know. We are here to assist with products you have purchased and offer assistance at no charge. Simply call 507-381-2683 between 9:00 A.M. and 5:00 P.M., Central time, Monday through Friday. Holiday Hours So that our employees may spend holidays with their families, our phones will not be staffed on New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas. Exchanging or Returning Merchandise If, within the first 30 days, your merchandise is defective or if you are simply unhappy with your purchase, for any reason, please contact us to receive a Return Merchandise Authorization. Have your original receipt information ready to provide our staff with transaction information. Please return your order to us insured and prepaid. For your protection and to ensure prompt delivery we recommend you use commercial carriers such as UPS or Federal Express. Shipping fees are not refundable, however, there is no shipping fee for product replacement. Credit card refunds are issued immediately upon receipt of the returned item. Merchandise must be returned in like-new condition. Warranties are issued by and honored through the manufacturer. However if within the first 30 days, you have a product failure, please return the faulty product with all the original parts and packaging and KCH Enterprises Inc. will replace the product for you from stock at no charge. |